Case Study - 87% efficiency gain - Automating operations

Overview

PHL supports the NHS by providing outsourced clinical services designed to reduce waiting lists and improve patient outcomes. To manage these services efficiently at scale, Novecom Digital developed a bespoke operational platform that sits at the core of PHL’s delivery model.

The system was built to handle the full lifecycle of outsourced healthcare services — from initial quote generation through to booking, delivery tracking, and performance reporting. Designed specifically around PHL’s internal workflows, the platform enables teams to scope, price, and allocate services quickly and accurately, supporting rapid mobilisation and clear communication with partner organisations.

By replacing spreadsheets and disconnected systems with a unified, cloud-based platform, PHL has gained real-time visibility over every stage of its service delivery. Teams can access up-to-date information on planned and in-progress services, manage resources effectively, and respond to changes or delays with agility.

The tool also supports the generation of quotes, service proposals, and internal approvals, ensuring a consistent and auditable approach to deploying outsourced clinical teams.

With this platform, PHL can deliver more services to more providers, with less friction and greater transparency. The result is a more agile, scalable operation — and faster support for NHS trusts working to bring down waiting times across the UK.

What we did