Policies - Privacy & Cookie Policy

How Novecom Digital collects, uses, and protects personal data and cookies.

Last updated: 24 April 2025

Novecom Digital is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal data. This policy outlines our practices regarding data collection, usage, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Novecom Digital
North Barn, Wotton Road, Bristol, United Kingdom, BS37 9XD
privacy@novecomdigital.com

2. What Information We Collect

We may collect and process the following data:

Personal Identification Information: Name, email address, phone number.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your data to:

Provide and maintain our services.
Notify you about changes to our services.
Allow you to participate in interactive features of our service.
Provide customer support.
Gather analysis to improve our services.
Monitor usage of our services.
Detect, prevent, and address technical issues.
Provide you with news, special offers, and general information about other goods, services, and events.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: The processing is necessary for a contract we have with you.
Legal Obligation: The processing is necessary for us to comply with the law.
Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Under data protection law, you have rights including:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request that we correct any information you believe is inaccurate.
Erasure: You have the right to request that we erase your personal data.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
Object to Processing: You have the right to object to our processing of your personal data.
Data Portability: You have the right to request that we transfer the data that we have collected to another organization.

To exercise any of these rights, please contact us at privacy@novecomdigital.com.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the website to function properly.
Performance Cookies: These cookies collect information about how visitors use a website.
Functionality Cookies: These cookies allow the website to remember choices you make.
Targeting Cookies: These cookies record your visit to the website, the pages you have visited, and the links you have followed.

Managing Cookies

You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your jurisdiction where data protection laws may differ.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Policy

We may update our Privacy & Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact us: