Tags
"The Novecom team quickly understood the complexities of our lending model and built a platform that fits our business perfectly. What we have now is just totally efficient - it gives us visibility, control, and confidence in every part of the process. They’ve delivered a system that feels like it was designed from the inside out, not just built around a brief."
Challenge
MediMoney, operating as a medical finance broker, needed a more reliable way to manage applications across multiple lenders with different requirements. Their process relied heavily on spreadsheets, emails, and manual tracking, making it difficult to maintain consistency, monitor progress, or deliver a smooth experience for applicants. As volumes grew, these fragmented workflows increased administrative burden, created unnecessary delays, and limited visibility across the full application pipeline.
The business required a secure, centralised digital platform that could streamline customer intake, reduce manual handling, and give staff a clear, real-time view of case status. They needed a system that would support their broker model, improve operational efficiency, assist customers and scale with demand - without introducing rigid or lender-specific constraints.
Solution
We built a dual-purpose digital platform that streamlines both customer applications and MediMoney’s internal workflows. Customers can submit loan requests through a secure, user-friendly portal, upload documents, provide required information, and track progress without relying on email exchanges. This ensures applications enter the process consistently and reduces back-and-forth for the support team.
Behind the scenes, the platform gives MediMoney’s team a structured environment to review applications, validate details, and route cases to the appropriate lender. It supports multiple lenders with different requirements, ensuring applications are complete and correctly prepared before submission. Automated notifications, clear status tracking, and operational dashboards provide real-time visibility across the pipeline, while role-based access and full audit logs support compliance and scalability.
Impact
The new platform has replaced manual, email-driven workflows with a single, structured system that supports both customers and MediMoney’s internal team. Administrative effort has dropped significantly, applications move through the process more quickly, and accuracy has improved because cases are complete and correctly prepared before reaching lenders. Customers benefit from clearer communication and the ability to track progress directly through the portal.
Internally, MediMoney now has real-time visibility across all applications, lenders, and outcomes, enabling faster decision-making and more confident reporting. The platform has brought consistency to the broker process, improved service quality, and created a scalable digital foundation that can support future enhancements such as automated lender selection, richer analytics, and AI-driven insights.
